Pricing
Priced on items routed, not on the people who handle them
Every plan includes unlimited teammates. You pay for items that reach a terminal state — duplicates Switchyard suppresses, and anything you delete before it routes, are never billed.
Priced on items, not on seats you're afraid to add.
Starter
For a first team handing over one mailbox.
You save $120 a year
Start free- Unlimited teammates
- 3,000 items each month
- 10 native connectors
- Shadow routing and full item history
- Community support
Growth
Most teams start hereFor operations routing several intake streams live.
You save $480 a year
Start free- Everything in Starter
- 60,000 items each month
- All 60 connectors, plus the SDK
- Exception queues and routing policy
- Bring your own model
- Priority support, 4-hour response
Enterprise
For regulated teams with their own security bar.
- Everything in Growth
- Unlimited items, committed pricing
- SAML SSO and SCIM provisioning
- Regional residency and customer-managed keys
- Private model deployment in your VPC
- Named engineer and 99.9% SLA
All prices in USD. Overage billed at $0.002 per item — never a surprise invoice.
Compare every plan
The full list, including the things that only matter once you are past the pilot.
| Feature | StarterFrom $39/mo | GrowthFrom $159/mo | EnterpriseCustom |
|---|---|---|---|
| Usage | |||
| Included items per month | 3,000 | 60,000 | Unlimited |
| Overage per item | $0.002 | $0.002 | Committed |
| Teammates | Unlimited | Unlimited | Unlimited |
| Intake channels | 2 | 20 | Unlimited |
| Queues | 3 | 50 | Unlimited |
| Intake | |||
| Native connectors | 10 | All 60 | All 60 |
| Custom channels via SDK | Not included | Included | Included |
| Bring your own model | Not included | Included | Included |
| Private model in your VPC | Not included | Not included | Included |
| Duplicate suppression | Included | Included | Included |
| Routing | |||
| Shadow routing | Included | Included | Included |
| Exception queues | Not included | Included | Included |
| Routing policy as configuration | Not included | Included | Included |
| Confidence thresholds per queue | Not included | Included | Included |
| Customer-managed keys | Not included | Not included | Included |
| Observability | |||
| Item history | Included | Included | Included |
| Extracted-field retention | 7 days | 90 days | Configurable |
| Exception-reason breakdown | Not included | Included | Included |
| Drift alerts on supplier formats | Not included | Included | Included |
| Audit export | JSON | JSON, CSV | JSON, CSV, stream |
| Access & support | |||
| SAML SSO | Not included | Not included | Included |
| SCIM provisioning | Not included | Not included | Included |
| Role-based access | Workspace | Per queue | Per queue & channel |
| Support | Community | 4-hour response | Named engineer |
| Uptime SLA | Not included | Not included | 99.9% |
All prices in USD. Overage billed at $0.002 per item — never a surprise invoice.
Billing
Questions about billing
Anything not answered here, ask before you buy rather than after. Sales replies the same working day.
Talk to salesOne document or request that reaches a terminal state, however many pages or extraction passes it took. A forty-page claim bundle is one item. Duplicates Switchyard detects and suppresses are never billed, and neither is anything you delete before it routes.
Forward one mailbox and watch.
Let it route in the background for a week and compare its decisions against your team's. If they match, you have your afternoons back.
Free for 14 days · No card required